Zorba InfotechZorba Infotech
    Legal

    Terms & Conditions

    Declaration of Zorba Infotech

    Last updated: April 24, 2026

    Terms for Sales

    • Goods once sold will not be taken back or exchanged.
    • Payment should be made within 7 days; otherwise interest @ 24% per annum will be charged.
    • Cheque bouncing charges: minimum ₹1,000 or 1% of the cheque amount — non-negotiable.
    • We are not responsible for any type of online scheme. Customers must directly claim their online scheme from the respective company.
    • Toll-free complaint registration and online product registration is the customer's responsibility.
    • We are not responsible for any breakage, theft, or damage of goods after leaving our premises.
    • Subject to Neemuch jurisdiction only.

    Terms for Service & Technical Support

    • During the warranty period, all courier/transport charges will be paid by the Customer/Dealer.
    • No warranty support will be provided if your payment is outstanding.
    • We are not responsible for any software support.
    • All warranty terms will be as per the manufacturing company's warranty policy.
    • Always bring a copy of our invoice/challan for any type of warranty repair, if applicable.
    • Virus cleaning, data backup, hard disk reconfiguring, and repair work will be charged extra and carried out at owner's risk.
    • Goods under warranty will be repaired or replaced by their respective vendors or Authorized Service Partners (A.S.P.).
    • Warranty will be void if the warranty seal is broken, or the product has physical damage or burning marks.
    • Warranty is not applicable due to water exposure, getting wet, or submersion in water. / पानी लगने या गीला होने की वजह, पानी में डूबने की वजह से वारंटी नहीं मिलती है।
    • No warranty for products priced below ₹500.
    • Proper earthing must be compulsorily maintained at your premises.
    • Minimum replacement charges: ₹100 | Minimum service call charges: ₹200 (by cash, compulsory).
    • One-year On-Site Care Pack: ₹2,500 + GST extra.
    • Visit charge for any technician on-site: ₹450 for the first two hours.
    Note: Any storage device supplied/sold by us and mentioned in the invoice is sold to you as hardware only. It is your sole responsibility to ensure you use genuine, licensed software. We are not responsible for any pirated software — whether loaded by you or any third party.

    Declaration

    Goods once sold will not be taken back or exchanged. We are not responsible for any breakage, theft, or damage of goods after leaving our premises. During the warranty period, all courier/transport charges will be paid by the Customer/Dealer. All warranty terms will be as per the manufacturing company's warranty policy. Always bring a copy of our invoice/challan for any type of warranty repair, if applicable.

    All credit amounts will be charged with compound interest @ 2% per month after 15 days of bill date.

    Warranty is not applicable due to water exposure, getting wet, or submersion in water.

    पानी लगने या गीला होने की वजह, पानी में डूबने की वजह से वारंटी नहीं मिलती है।

    All terms & conditions are disclosed in both English and Hindi and are deemed accepted by the customer/dealer upon purchase.

    Customer / Dealer Signature

    Zorba Infotech (Authorised Signatory)

    Governing Law

    These terms shall be governed by the laws of India. All disputes are subject to the exclusive jurisdiction of courts in Neemuch, Madhya Pradesh.

    Contact

    • Email: zorbainfotech@gmail.com
    • Phone: +91 99935 99730
    • Shop No. 5 & 6, U-Shape Market, Tagore Marg, Neemuch 458 441 (M.P.)
    • GST: 23AATPM9267A1ZH